Antared Shipping Policy

PARETOPHYSIO F.Z.C — Antared brand

Shipping Policy

Operator: PARETOPHYSIO F.Z.C — Ajman Free Zone, United Arab Emirates — Licence No. 51469

Contact: info@paretophysio.com

Last updated: 08/20/2026

This Shipping Policy sets out the terms under which Antared (operated by PARETOPHYSIO F.Z.C, hereafter “we”, “us”, “our” or “Antared”) prepares, ships and delivers products ordered through its online store. It forms an integral part of our Terms & Conditions of Sale and must be read together with our Return & Refund Policy.

1. Shipping origin

Our light-therapy products are shipped directly from the warehouses of our manufacturing partner located in China (Shenzhen Idea Light Limited). This logistics setup allows us to offer our products at the best price. The delivery times below take this shipping origin into account.

2. Order processing time

Once your order and payment are confirmed, a processing time is required before dispatch. This covers inspection, packing and hand-over of the parcel to the carrier.

Orders placed on weekends and public holidays are processed on the next business day. During peak periods (sales, year-end holidays), this time may be extended.

3. Estimated delivery times

Delivery times run from dispatch of the parcel and are given for information only. Because items are shipped internationally from China, they are generally longer than a domestic shipment.

Estimated times by zone:

• France / EU: 8 to 15 business days;
• Maghreb countries: 10 to 20 business days;
• Middle East: 5 to 10 business days;
• rest of the world: 10 to 20 business days.

In accordance with Article L216-1 of the French Consumer Code, where no delivery date is stated, we deliver without undue delay and no later than thirty (30) days after the conclusion of the contract. In the event of failure, you benefit from the rights set out in Articles L216-2 et seq., including cancellation of the order under the conditions provided by law.

4. Delivery destinations

We ship to the following destinations:

• Mainland France;
• European Union;
• Switzerland;
• United Kingdom;
• Maghreb countries;
• Middle East;
• Brasil.

excluded zones:

• USA
• Russia

5. Shipping costs

The shipping costs applicable to your order are calculated and clearly displayed before you confirm payment, based on the destination and, where applicable, the delivery method selected.

free shipping above €125, otherwise €50.

6. Carriers and order tracking

Your order is handed over to one of our partner carriers. Upon dispatch, a tracking number is provided by e-mail where available, so you can follow your parcel's journey.

Carriers used: DHL

7. Taxes, VAT and customs duties

Unless stated otherwise at the time of ordering, prices shown are inclusive of all taxes for European Union destinations, and applicable VAT and customs clearance charges are handled as part of our delivery method, so that in principle you have no additional amount to pay on receipt.

For any destination where import taxes or duties remain payable by the recipient, this is indicated to you before you confirm the order. Where applicable, such amounts are set by the authorities of the destination country and are beyond our control.

8. Transfer of risk

For consumers, the risk of loss of or damage to the products passes to you when you take physical possession of the products (on delivery), and not when they are handed over to the carrier. We remain responsible for the products until they are delivered into your hands.

9. Incorrect address or unclaimed parcel

It is your responsibility to provide a complete and accurate delivery address. We cannot be held liable for a delay or non-delivery resulting from an incorrect or incomplete address, or from repeated absence at the time of delivery. Costs arising from re-shipment following an address error may remain payable by you.

10. Lost, damaged or incomplete parcel

If your parcel arrives damaged, turns out to be incomplete, or does not reach you within a reasonable time, please contact us as soon as possible at info@paretophysio.com, quoting your order number and, if possible, photographs of the parcel and products concerned. We will carry out the necessary checks with the carrier and implement an appropriate solution (re-shipment, replacement or refund), without prejudice to your rights under the legal guarantee of conformity.

11. Partial shipments

An order for several items may, where relevant, be shipped in several parcels. In such a case you are informed, and no additional shipping cost is charged to you as a result.

12. Delays and force majeure

We cannot be held liable for delivery delays resulting from force majeure or events beyond our reasonable control (adverse weather, strikes, customs blockages, disasters, health crises, carrier failures, etc.). In such cases, we inform you as soon as possible and use our best efforts to limit the impact on your delivery.

13. Contact

For any question regarding the shipping or tracking of your order:

PARETOPHYSIO F.Z.C — Antared — Office C1-1F-SF7283, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, UAE — info@paretophysio.com

Draft for guidance only; have it reviewed by legal counsel before publication. Bracketed items must be completed with your real operational information, consistent with your store settings.